Faqs
General
Jasumo Tickets is a Japan-based ticket marketplace that helps international visitors buy event tickets for concerts, sports, theater, anime shows, and more — all in English. We source tickets from both official platforms and trusted resale markets.
Yes! All tickets are verified before delivery. We source directly from official ticketing platforms or reputable resale partners to ensure authenticity and smooth entry to your event.
Absolutely. Jasumo Tickets is made for foreign visitors and global fans who want to experience Japan’s live events. You can book from anywhere in the world using your international payment method.
You can find a wide range of events — including live music concerts, sports matches, theater performances, comedy shows, anime and pop-culture festivals, and more happening across Japan.
No. Jasumo Tickets makes the process simple — we handle all logistics for foreign customers, and you can use your international address and contact details.
No problem! Jasumo Tickets also provides access to the secondary resale market, allowing you to purchase tickets for events that are already sold out elsewhere.
Support and Services
If your ticket hasn’t arrived within the expected delivery time, contact our support team immediately. We’ll investigate and ensure delivery or provide a full refund (minus payment processing fees) if the issue cannot be resolved.
We offer multiple delivery methods for your convenience:
Electronic Ticket (QR code)
Paper Ticket (postal delivery to your hotel, home, or Airbnb)
Convenience Store Pickup (with voucher number)
Hand Delivery (by our local staff in Japan)
Most event tickets in Japan are non-refundable once issued. However, if your order hasn’t been processed yet, contact us as soon as possible — we’ll check if adjustments are possible depending on the source.
For group bookings, please reach out via our Contact Us page with your event name, date, and number of tickets needed. Our team will prepare the best available options and assist you personally.
We accept major credit cards (Visa, MasterCard, American Express, etc.) and international payment options. In some cases, bank transfer or cash payment in Japan may also be available.
You can reach our customer support team anytime through our Contact Us page or email. Our team is available 24/7 to assist with ticket inquiries, delivery updates, and event-related questions.
Jasumo Tickets helps international visitors buy event tickets in Japan — from concerts and sports to theater and anime — through official and resale sources.
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Jasumo Tickets offers multiple payment methods.
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